Frequently Asked Questions
Ordering & Cut-Offs
How does weekly ordering work?
Orders operate on a weekly cycle. Each week’s menu closes on Friday at 11:59 PM for the following delivery week.
Any orders, changes, pauses, or cancellations made after this time will apply to the next available week.
Can I cancel or change my order?
Yes — orders and subscriptions can be modified or cancelled before the weekly cut-off. Once the cut-off passes, orders are finalized and cannot be changed.
Do you offer refunds?
Refunds are not guaranteed and are reviewed individually.
We do not issue refunds for:
Missed cut-off cancellations
Unattended deliveries
Personal scheduling conflicts
Approved credits or refunds, if any, are issued at our discretion.
Subscriptions & Billing
How does the subscription work?
Subscriptions renew automatically on a weekly basis. Once subscribed, you will be billed weekly unless you pause or cancel.
Can I pause or cancel my subscription?
Yes. You may pause or cancel at any time before Friday at 11:59 PM to avoid being charged for the next week.
Are partial refunds available?
No. We do not offer partial refunds for active or partially completed subscription periods.
Can I re-subscribe later?
Yes. You may re-subscribe at any time, subject to availability.
Delivery & Handling
Where do you deliver?
We currently deliver to selected areas within Ontario. Availability is determined by location.
When will my order arrive?
Deliveries are completed within scheduled delivery windows. Exact delivery times are not guaranteed.
Do I need to be home?
No. If you are unavailable, orders may be left at your door, building entrance, or concierge where permitted.
What happens after delivery?
Once an order is delivered, responsibility transfers to the customer. We are not responsible for loss, theft, spoilage, or damage after delivery.
What if delivery cannot be completed?
If delivery cannot be completed due to access issues, incorrect information, or restrictions beyond our control, refunds or replacements are not guaranteed.
Meals & Storage
Are meals prepared fresh?
Yes. Meals are prepared fresh for each delivery cycle and intended for short-term refrigerated storage.
Account & Support
Do I need an account to order?
Yes. An account is required to place orders, manage subscriptions, and receive delivery updates.
Can I change my delivery address?
Yes, please contact support.
Address changes must be requested before the weekly cut-off and are subject to service availability.
How do I contact support?
For questions or assistance, please contact hello@choppish.com. We aim to respond as quickly as possible.